ATM Skimming Incident
Sterling United Federal Credit Union values its members and customers, and fully understands that the privacy of personal information is of the utmost importance. It is for this reason that, as a precautionary measure, we are posting this website notification to let you know about a recent ATM skimming incident.
We recently discovered that in August, 2019 skimming devices capable of capturing information from cards as they were swiped were placed on two of our Evansville, Indiana ATM locations. A skimming device was placed on the ATM located at 1330 W. Franklin St. Evansville, Indiana from 10:40 p.m. on August 16, 2019 until 11:00 p.m. on August 18, 2019. A second device was placed on the ATM located at 5727 Vogel Rd. Evansville, Indiana from 10:00 p.m. on August 16, 2019 until 11:00 p.m. on August 18, 2019. Upon discovering the situation, we immediately alerted law enforcement, began an internal investigation, and confirmed the removal of the skimming devices from the ATMs.
This incident affected only debit card transactions at these two locations during the specific timeframes listed above.
The skimming devices are believed to have acquired the following personal information stored on the affected debit cards: cardholders’ names, card numbers, expiration dates and personal identification numbers (PIN). The skimming devices did not acquire any Social Security numbers, driver’s license numbers, addresses, phone numbers or any other financial information. Sterling United Federal Credit Union’s core banking systems were not compromised or impacted as a result of this incident.
On September 25, 2019, Sterling United Federal Credit Union began contacting its affected members in writing to notify them of the incident. We have issued new cards to those members who have been impacted by this incident. Members who experience losses due to fraudulent transactions as a result of this incident will have their funds fully restored.
We want to assure you that we take this incident very seriously, and have already begun taking measures to help prevent this type of incident from occurring in the future, including installing new ATMs.
As a general precaution, we recommend that individuals remain vigilant in protecting against potential fraud and/or identity theft by, among other things, reviewing their account statements and credit reports closely. The Federal Trade Commission has additional information about steps you can take to avoid identity theft. To access these tips please visit www.ftc.gov/idtheft or call 1-877-ID-THEFT (1-877-438-4338).
If you believe that there is suspicious activity on your account, please contact Sterling United Federal Credit Union, or the financial institution responsible for such account. Please also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
Individuals who believe that they may have been impacted by this incident and have questions regarding this incident may call 812-425-0111 or visit their nearest Sterling United Federal Credit Union branch location.
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